Product Warranty Claim Policy
- We have 7 days Replacement/Return policy for our products.
- All of our items are checked before shipping. In case of any defect in our products, please contact us for replacement.
- Our Replacement policy is fairly straight forward, please claim your replacement within 7 days of receiving your order, after the 7 days period we will not be responsible.
- Shipper/Customer will pay for the shipping charges for returning back the product to our warehouse in order to claim the replacement. Shipper can use any courier service for this process.
- The product should be in original condition. All the stickers must be intact. All the accessories, Box, along with the product must be included, otherwise, we will not process the replacement.
- How to file complaint? Please Contact us on our email: epicstorepk@gmail.com or WhatsApp us on 0311-4744402
- Products come with check warranty only. After the checking period, we will not be responsible.
- If the item is received broken or defected, please don’t hesitate to contact us!
- If the claimed item is in working order during our testing, the shipment charges will be paid by the customer.
- The paid amount is non-refundable. Customer will have to contact us to get a voucher in order to buy any other product from our Store.
